Travel Sense is preparing for the future by upgrading internal systems and adding new tools bringing new and exciting products to the customers

By combining NDC booking tool “Symphony” and Nordic NDC’s data hub “Atlas” Travel Sense can focus on customers service

May 12th, 2021

Busy times at Camilla Andersen and Travel Sense

Following a successful arrangement of air transport to and from Egypt for the newly crowned Danish world handball champions, Travel Sense is embarking new initiatives to get the agency ready for the post-Corona era.

The period of Covid-19 has shown that we all need to be faster at adapting our products and internal procedures than before. That is why we have chosen to upgrade our internal systems in order to adapt more quickly to customers’ needs”, Camilla Andersen says, Director of Travel Sense.

Multi source booking tool “Symphony”

We see a great need to be able to offer the right airline tickets, and we have therefore chosen to invest in the airline ticket reservation system “Symphony“, which is provided by Nordic NDC. Symphony gives us increased access to airline tickets via NDC and Low Cost Carriers. In addition to a new agent module, Travel Sense has also invested in a new B2B module and a new portal solution for the agency’s private customers.

This gives all our customers access to the products and prices that are not offered via the traditional booking channels that travel agencies normally use”. “We expect the travel market to suddenly start up again, and at that time everyone has to start booking their travels for the autumn/winter – and at this point we are ready. We have also chosen to replace our internal back office and financial system with the latest solution from TravelOperation.

Nordic NDC’s data hub “Atlas”

By automatically transferring all reservation data from Symphony via the integration solution Atlas from Nordic NDC to our new back-office system, we also get to upgrade our internal workflows, so we have increased productivity and thus achieved better time to serve our customers”, Camilla Andersen continues.